Internet Banking FAQs
Q: What is Internet Banking?
A: Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Internet Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Internet Banking Demo to see all the features of Internet Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Internet Banking product?
A: Yes, the Internet Banking product stores your User ID, password and user preferences.
Q: How current is my banking information?
A: Real-time access allows you to see any transaction as soon as it comes to the bank.
Q:What accounts will I be able to access through Internet Banking?
A:You can access your checking, savings, investment and loan accounts from the Internet banking service. Our Internet Banking Product is intended to give you as much access, security, and versitility as possible.
Q: How much account information can I view at once?
A: The system will automatically show the last 2 weeks of transactions and information. However, by selecting the Search Option you can view previous history going back as far as 6 months.
Q:Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: What formats can I download my transaction history in?
A: Internet Banking supports downloads to Quicken™, Microsoft Money™ or as a comma-delimited text file.
Q: Can I schedule future transfers?
A: Yes! You can set repeated transfers that occur monthly, weekly, daily, or on specific days of the month.
Q :When can I use Internet Banking services?
A: With Internet Banking, you have access to your account information 24 hours a day, 7 days a week!
Q:Is there a demo available for me to try?
A: Yes, we have a demo site that you can view and test before you sign up.
Q:How long can I be inactive before being logged out of the Internet Banking product?
A: The inactivity time out default is set for 10 minutes.
Q:What is required to use the Internet Banking service?
A: All you need to use Internet Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or FoxFire®. You can use any computer that has Internet access.
Q: How do I access Internet Banking?
A: You must first complete the Internet Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a password and a security access code to access the service for the first time. The security access code will be sent to a phone number we already have on file for you. If you need to change your phone number, you will need to contact the bank. You must have an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
Q: What happens if I forget or lose my password?
A: Just call us and we will take you through the steps needed to get back into the system immediately!