DOWNLOAD THE APP

Keyboard

Billpay FAQs

Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a 'Final Payment Date.'

Q: How do I register for electronic bill payment?
A: Bill Payment registration is easy!

The first time you attempt to access the bill payment section of Internet Banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding.

Once the disclosure is agreed to, you complete the online registration form. The registration form is then forwarded us for review. After 2 business days, you can begin using the system to pay your bills.  Check out our Demo Site to find out more.

Q:When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?
A: When you update the information for the bill payment account, the changes are implemented virtually instantaneously.

Q:Can I receive an annual summary of my bill payments sorted by category or payee?
A: Your personal bill pay site allows you to review past tranascations in numerous ways.  Check out our Demo Site to find out more.

Q:Can I use electronic bill payment with all my accounts?
A: No, only checking accounts can be used for bill payment purposes.

Q:When can I start using electronic bill payment?
A: You can begin using the service after 2 business days of signing up.

Q:When is bill payment available?
A: You can schedule payments 24 hours a day, seven days a week.

Q: Are my bill payment transactions reflected as Internet Banking transactions?
A: All Bill Payment transactions are recorded in your history as BILL PAY TRAN along with a description of who was paid.

Q: How do I add new payees?
A: You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.

Q:Can bill payment be used when I am out of the country?
A: Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay you bills while out of the country. Payees must be located within the 50 United States and Territories.

Q:Is there a limit to the number of bill payment accounts I can set-up?
A: Yes, you are limited to one bill payment account.

Q:Who can be paid using the bill payment system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative.

Q:Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend.

Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.

Q:If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A: Each bill payment is debited separately.

Q:What if I do not have sufficient funds on the day the bill payment provider debits my account?
A: The bank does not offer overdraft protection.  If you do not have the funds available in your account to pay your bill we cannot guarantee that the bill will be paid.

Q:Are all debits and credits sent out at the same time?
A: Yes, they are all sent out at the same time.

Q:How is my account debited?
A: Your account is debited via ACH.

Q: What is ACH?
A: Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.

Q:If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A: Yes, the bank will not be responsible for any late fees you may incure.

Q:How do I place a 'stop payment' on a bill payment?
A: A payment may be edited or deleted anytime before the "process date." Payments that have been remitted electronically cannot be stopped.